Refund policy

Return & Refund Policy

Effective Date: July 2, 2026

Thank you for shopping with AftenSkyy Designs LLC. We take pride in creating quality handmade products and want every customer to have a positive shopping experience. Please read our Return & Refund Policy before placing your order.

Returns & Exchanges

Because many of our products are handmade, made to order, or produced in limited quantities, we do not accept returns or exchanges due to:

  • Change of mind
  • Ordering the wrong item
  • Ordering the wrong size, color, or style
  • No longer wanting the item after purchase

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, we're committed to making it right.

Please contact us within 48 hours (2 days) of your package being marked as delivered.

Your email should include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item
  • Photos of the product packaging
  • A photo of the shipping label

Claims submitted more than 48 hours after delivery may not be eligible for review.

If your claim is approved, we will determine the appropriate resolution, which may include:

  • A replacement item
  • A refund to your original payment method
  • Store credit, when appropriate

The resolution will be based on the circumstances of your order.

Order Cancellations

Orders may be canceled only if production or processing has not yet begun.

Once an order has entered production or has been shipped, it cannot be canceled.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout.

AftenSkyy Designs LLC is not responsible for orders that are delayed, lost, or delivered to an incorrect address due to inaccurate shipping information provided by the customer.

Lost or Stolen Packages

Once a package has been accepted by the shipping carrier, responsibility for delivery transfers to the carrier.

AftenSkyy Designs LLC is not responsible for packages that are:

  • Lost in transit
  • Stolen after being marked as delivered
  • Delayed by the shipping carrier

If your package is lost or stolen, we recommend contacting the shipping carrier to file a claim. We are happy to assist by providing tracking information or any documentation related to your shipment.

Refund Processing

If a refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.

Contact Us

If you have any questions regarding your order or this policy, please contact us:

AftenSkyy Designs LLC
Customer Service: customerservice@aftenskyydesignsllc.com

We sincerely appreciate your support of our small business. Every order means a great deal to us, and we're committed to providing quality products and excellent customer service.